The FTP section of your control panel and using FTP

If you log into your control panel at http://yourdomain.com:2002 and click the FTP link you will see the FTP Accounts screen. An example is shown below (Image 1).

You will see a list of the current FTP accounts you have that access your domain. When your account is created on our servers an FTP account is automatically setup and the username and password are supplied in your activation email.

From this screen you can create a new FTP account, delete an FTP account or edit an FTP account on your domain.

Image 1

Adding an FTP account to your domain

Click the Add new FTP account link as shown in Image 1 above. You will then see the Create a new FTP Account screen an example of which is shown below (Image 2).


Image 2

Enter a username that will be needed by an FTP program when connecting to this FTP account in the Username field.

Enter a password for this FTP account.

If you require the FTP account to access only a cretain directory in your webspace then you will need to enter the path to the target directory in the Home Directory field. If you wish to grant full FTP access to your domain then just leave this field blank.

Only tick the box below the Home Directory field if you wish for this new FTP account to be a readonly FTP account.

Once you're done click Create.


Image 3

Editing FTP accounts

You can edit any of the FTP accounts you set up at any time by clicking on them in the main FTP screen of your control panel.

If you are having problems with FTP then you can use the Click here if you are having a problem with FTP Access link which will help you resolve the problems that you are having.


Connecting to your webspace using FTP (File Transfer Protocol)

In the activation email you will have been sent when your account was created you are supplied with FTP information for your account.

As soon as you receive this activation email you are able to FTP to your webspace using the FTP IP address supplied. However, any files you upload will not be visible until the DNS for the domain name we registered for you (or you are hosting with us) has propagated across the internet.

An example of the settings that you will need to upload to your webspace are as follow:

FTP HOST: ftp.yourdomain.com (You are also supplied an FTP IP address, eg: 209.170.149.000)

FTP USERNAME: username (supplied in your activation email)

FTP PASSWORD: password (supplied in your activation email)

Upload your files to the htdocs directory on the server.

3) Recommended FTP Programs

HostOnce.com always recommend CuteFTP but any FTP program that you are familiar with will work with our Windows hosting accounts.

A trial version of CuteFTP can be downloaded from http://www.globalscape.com

Demonstration Using Cute FTP

Open Cute FTP and click Create New. You will then see a screen similar to the example below (Image 4)

Enter the Temporary FTP IP Address (as supplied in your Activation Email) in the FTP Host Address box. After propagation you will be able to use ftp.yourdomain.com

Enter your account Username (as supplied in your activation email) in the FTP site User Name box.

Enter your account password in the FTP site Password box.

Click Connect.


Image 4

When Cute FTP first connects to the server and your webspace you will get a login message on your screen. Once you have clicked OK on the login screen you will then be connected to your webspace using FTP.

Once connected you will see a screen with 2 sections. An example of the right-hand section you will see when connected to your webspace is shown in Image 5 below.

The section on the left shows the directories on your local PC similar to Image 5 below. On the right of your screen and you should double click on the htdocs directory as this is the directory that you need to upload your website files to.

Image 5

You should then upload your files by highlighting them in the left-hand window of Cute FTP and dragging them across to the right-hand window.

In image 6 below an index.htm file has been uploaded and is showing in the right-hand window of Cute FTP which is the "server-side" window.

Image 6

You can create other folders in your webspace via FTP using Cute FTP if you need specific directories for certain files.

Preinstalled Files and Folders

When you first FTP to your account, you will see folders that are already installed in your account.

Tthese files are essential for your site to function correctly so you should not delete any of the folders that are there when you first access your webspace using FTP.

One of these preinstalled folders which should never be deleted is the htdocs directory. In addition, if you have asked us to install

If you have installed Frontpage Extensions on your domain then the various _vti files and folders should never be deleted. Deleting any of these files could leave your site inaccessible.

If you do install Frontpage Extensions on your domain name it is not advisable to connect and upload files using FTP as this can corrupt the installed extensions.